Refund policy

Refund & Returns Policy

Last updated: 09/10/2026

We want you to have the opportunity to experience our flooring before making a decision about your home.

This policy applies specifically to flooring samples purchased through the Wood & Stone Floors website.

If you change your mind about a sample order, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it.

If the order has already been dispatched, you may still have cancellation and return rights under applicable UK consumer law.

Where a return is required, we will provide instructions for returning the sample.

Please return the sample in reasonable condition and, where possible, in its original packaging.

Where applicable, return delivery costs may be the customer's responsibility when cancelling simply because they have changed their mind.

If your sample arrives damaged, please contact us promptly and provide photographs of the damage.

We will assess the issue and, where appropriate, arrange a replacement or refund.

If we send you the wrong sample, please contact us and we will arrange an appropriate replacement or refund.

Approved refunds will normally be made to the original payment method.

Once a refund has been processed, the time it takes to appear in your account may depend on your bank or payment provider.

Nothing in this policy affects your statutory rights as a consumer under UK law.